Example of a Data Collector Log Request
When troubleshooting data collection issues, you can use the Support Tools feature to create a Support Package Request to download relevant files. When you add a Support Package Request, the Collector Identifier, listed in the Data Collection Schedule Summary, can be entered for the name to retrieve a specific data collection log.
See Data Collection Schedule Summary .
Generate the Data Collection Schedule Summary report.
In the Data Collection Schedule Summary, select the Collector Identifier for the data collection thread that needs further investigation.
Ctrl-C copy the identifier.
Go to the Support Tools:
Click to create a Support Package Request, supply the following details, and click .
Name: Paste the Collector Identifier into this field and also place a wildcard asterisk (*) before and after the identifier.
Data Collector Server: Select this radio button.
Data Collector: Select the data collector associated with the collection thread listed in the Data Collection Schedule Summary.
Path to File/Folder: Enter the path to the log files. For a Linux data collector server, this path typically is/mbs/logs.
Email: Enter your email address so that you can be notified when the package becomes available.
