Step-2: Install and configure ServiceNow MID server on your NetBackup IT Analytics Portal server

Skip this step if you have an existing MID server.

Windows

On Windows, run the installer on your NetBackup IT Analytics Portal server. You may want to create a new Windows account (for example: SVCNow) as a service user for the run.

Linux

Copy the downloaded MID sever files to the NetBackup IT Analytics Portal server.
Create a folder under temp as mid_server where you will download the agent.
```
cd /opt/
mkdir mid_server
cd mid_server/
```
Use the wget command to download the binary link obtained from the procedure in Step-1.
```
wget https://install.service-now.com/glide/distribution/
```
Unzip the package after it is downloaded. You can see this folder after unzipping the package:
Get inside the folder to view its content.
Configure the agent using config.xml file.
```
nano config.xml
<parameter name="url" value="https://example12345.service-now.com/"/>

<parameter name="mid.instance.username" value="demo_mid_server"/>
<parameter name="mid.instance.password" secure="true" value=
"MyP@ssw0rd"/>
```
In the above agent configuration:
- https://example12345.service-now.com/ is the URL of the ServiceNow instance.
- mid.instance.username is the MID server user created in Step-2: Create a MID server user.
- MyP@ssw0rd is the password for the user. After entering the password for the first time, the agent encrypts it like this.
- MyP@ssw0rd is the initial true password entered in clear text. This password is encrypted in the next step below. After the services are started, the value in the XML is changed to the following:
```
<parameter name="mid.instance.password" secure="true" value=
"encrypted:sAM91EPasSw0rdOnly=="/>
```

Save the file and start the server.

[root@ip-172-31-4-71 agent]# ./start.sh
Starting ServiceNow MID Server...
Waiting for ServiceNow MID Server....
running: PID: 3912

After your agent is correctly installed, go back to the ServiceNow instance and mark this step as complete.

Configure the MID Server on your NetBackup IT Analytics Portal server

Go to the directory where MID Server is installed, cd to the agent irectory and edit config.xml.
Change the config.xml to set the user and password for the parameters mid.instance.username and mid.instance.password. Use the credendials set under ServiceNow Configuration - Part One.

Change config.xml to set the MID Server name (name="name" value=<MID server name>) set under ServiceNow Configuration-Part One Step-1: Create MID server.

Example:

<parameter name="mid.instance.username" value="NITAMidServer"/>
     <parameter encrypt="true" name="midinstance.password" value="encrpted:4x/MFMerZ3Cw2by+3FXCkQ=="/>
<parameter name="name" value="aptmidwow"/>

Step-2: Install and configure ServiceNow MID server on your NetBackup IT Analytics Portal server

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