Ransomware attackers specifically target and attempt to destroy backup systems to increase the probability of payment. Hardening your system is critical. Please ensure you have reviewed your platform security using the Security Hardening Checklist
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  1. Home
  2. NetBackup IT Analytics Backup Manager Solution for ServiceNow Installation and Configuration Guide
  3. Troubleshooting
  4. About Troubleshooting
NetBackup IT Analytics Backup Manager Solution for ServiceNow Installation and Configuration Guide

About Troubleshooting

When troubleshooting the IT Analytics ServiceNow App, the first thing to determine is whether the issue is with the ServiceNow application or the NetBackup IT Analytics Portal.

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Troubleshooting

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Issue: Backup failures are not creating incidents in ServiceNow

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