Verify the Data Collector configuration
The Data Collector configuration file contains key information captured during the installation process. If the information was entered incorrectly, this may be the cause of the failure.
To check the configuration file
- Edit the configuration file.
Windows:
edit C:\Program Files\Aptare\mbs\conf\wrapper.conf"
Linux:
edit /opt/aptare/mbs/bin/startup.sh" and "/opt/aptare/mbs/bin/updateconfig.sh"
- Verify the values of the following parameters and update them, if necessary.
wrapper.app.parameter.2
Should match the Collector Name you specified when adding a collector policy.
wrapper.app.parameter.3
Should match the Passcode you specified when adding a collector policy.
wrapper.app.parameter.4
For IN-HOUSE installations:
http://itanalyticsagent.yourdomain.com
where: yourdomain.com has the appropriate value.
For third-party HOSTED installations:
http://itanalyticsagent.yourdomain.com
where: domain.com has the appropriate value.
- If you changed any of the configuration file parameters, you'll need to:
Restart the Data Collector service.
Re-run the installation validation utility.