Resetting multifactor authentication for a user
Only the Access Appliance administrator can reset multifactor authentication for other Access Appliance users.
Before you reset multifactor authentication:
The logged in administrator cannot reset his own multifactor authentication. It can only be reset by another Appliance administrator.
If multifactor authentication is not enforced, then it is possible to reset it for any user.
If multifactor authentication is enforced, then you can reset it for a local (non AD/LDAP) administrator only if at least one other local administrator is present who has multifactor authentication configured.
To reset multifactor authentication for an Access Appliance user
- Sign in to the Access Appliance UI.
- Go to Settings > User management.
- Navigate to the user row and click on the vertical ellipsis button from the right side of the UI and then select Reset multifactor authentication .
- In the Reset multifactor authentication pop-up, click Reset.