Uploading logs to Veritas Support
You can share the logs with the Support personnel to help you diagnose problems.
- Use any one of the following options to log in using the user account that you created:
Use a user account with both Appliance Administrator and NetBackup Administrator role, or a user account with only an Appliance administrator role to log in to the NetBackup Flex Scale web interface
https://ManagementServerIPorFQDN/webuiwhere ManagementServerIPorFQDN is the public IP address, the FQDN, or the short host name that you specified for the NetBackup Flex Scale management server and API gateway during the cluster configuration, and then in the left pane click Cluster Management > Cluster settings > Diagnostics.Use a user account with an Appliance Administrator role to log in to the NetBackup Flex Scale infrastructure management console
https://ManagementServerIPorFQDN:14161where ManagementServerIPorFQDN is the public IP address, the FQDN, or the short host name that you specified for the NetBackup Flex Scale management server and API gateway during the cluster configuration, and then in the left pane click Settings > Diagnostics.Note:
If you access the NetBackup Flex Scale infrastructure management console by using the short host name from a node, set the DNS settings (name server, domain name, and search domain) or ensure that the entry for mapping the short host name to an IP address exists in the hosts file of the node.
- The existing log packages are displayed under Packaged logs.
- Click the package that you want to upload to and click Send.
On the Send logs dialog box, select the following option, specify the details and then click Send.
Send using SFTP: Use the SSH File Transfer Protocol to upload the logs. Specify the following details to use SFTP:
Field
Description
Server address
Remote server name
Port
Port number. By default the SFTP server is configured to listen to port 22.
User name
User name to authenticate with the server
Password
Password to authenticate with the server
Path
Location to upload the logs