Replacement procedure for a hard disk drive
This topic describes the process for replacing a hard disk drive (HDD) in a NetBackup Flex Scale node. There are 12 hard disks of 16 TB or 20 TB based on your model. If the HDD is located in mid bay, you need to shut down the node where the faulty HDD is located.
From the node-level CLI, use the show hardware-health command to check the status of the HDD. If there is some problem with a HDD, the status of that disk is shown NOT-OK.
An HPE representative identifies the faulty HDD, its physical location in the appliance, and replaces the faulty HDD.
To replace the HDD that is not located in mid bay, the HPE representative completes the following steps:
- Check the HDD serial number and the slot from the iLO remote console.
- Identify the corresponding location of the HDD in the appliance.
- Check the model number of the new disk to make sure it matches with the older one.
- Replace the faulted HDD with another HDD.
To replace the HDD that is located in mid bay, the HPE representative completes the following steps:
- Note the HDD location in the iLO.
- Find the corresponding physical location on the appliance.
- Note the model number in iLO.
- Check the model number of the new disk to make sure it matches with the older one.
- Shut down the node where the faulty disk is present.
- Confirm that the node is shut down.
A notification is displayed on the top of the page.
- Power off the node by pressing the power button.
- Disconnect both the power cables and any network cables that prevents the node from sliding forward. Mark the cables so they can be put back in the same port.
- Pull the node forward in the rack to expose the mid bay.
- Replace the faulty disk with the new disk.
- Connect both the power cables back and any network cables that were unplugged.
- Power on the node by pressing the power button on the front of the server.
- Wait till the node joins back the cluster. It takes approximately 20 minutes for the node to join the cluster. The status is shown in the GUI.
- Elevate to root prompt of the management console node and check the recovery task using the vxtask list. Wait till recovery is complete.
After the hardware vendor notifies you that the hardware component is replaced, verify that the issue is resolved.
To verify that the issue is resolved, Veritas TSE completes the following steps:
- Replace the old, faulted disk with new disks. In the NetBackup Flex Scale infrastructure management UI, in the left pane click Monitor > Infrastructure.
- Click Disks.
- Click the faulty disk that you want to replace, and then click Replace disk.
The Disk replacement details shows the disk that is being replaced. Wait till the status is shown Completed.
