Collecting logs for an upgrade precheck failure
If the precheck fails, the GUI shows the reasons for the failure. If further troubleshooting is required, collect the following logs from the console node. If disaster recovery is configured, logs from both the clusters are required even if the failure occurs on one site.
To identify the management console node, in the NetBackup Flex Scale web UI, navigate to . On the Infrastructure page, Console node shows the management console node and the remaining nodes are the non-management console nodes.
To collect logs:
- Sign in to the NetBackup Flex Scale infrastructure management UI.
- Navigate to Settings > Diagnostics and click Generate log package.
- On the Advanced tab, select the following files from the management console node:
If the log file is of zero size, expand archived_logs and select the specified file.
Expand infrastructure, click /log/VRTSnas/ and select the following files:
isagui_upgrade_support.logupgrade_nas_opr.log
Expand upgrade, click log and select the
preflight_check_report.jsonfile.If disaster recovery is configured, expand common-logs, click /log/VRTSnas/ and select the
nso_replication.logfile.
- Under Package options, specify a name for the log package and optionally the case number if provided by Veritas Support.
- Click Generate.
To view the progress of the operation, click View details on the Diagnostics page. If you had specified the case number, it is prefixed to the package name. The generated log package is displayed under Packaged logs.