Unable to collect logs from the node if the node where the management console is running is stopped
If you stop the node where the management console is running, the node goes out of cluster and you cannot collect logs from the node using the option in UI. (IA-37068)
Workaround:
When the node on which the management console is running is stopped, the nodes goes out cluster and the management console fails over to another node in the cluster. However, all the logs before the management console fails over cannot be collected using the UI; instead you need to use the following script to collect the logs:
- Using SSH log in to the node and run the support elevate command.
- Run the /opt/VRTSnas/scripts/support/collect_debuginfo.sh script and specify the following parameters:
-o upload: Upload the collected debug information for the specified modules to the provided location
-n nodename: name of the node from where logs are to be collected
-d debug-URL: URL in (ftp|scp|file)://url format
-m module: comma separated supported module names (nas,os,explorer, install,nas-procstacks,netbackup,appliance,sds,api_gateway,upgrade,b ackup,vdd)|all
-t tar_name: optional tar file name to create the file with tar_name_timestamp.tar.xz naming convention