EEB installation may fail if some of the NetBackup services are busy
During an EEB installation, the installer automatically stops the NetBackup services, patches the binaries, and then restarts the NetBackup services. But it may happen that the NetBackup services are busy. If any of the NetBackup services on any of the nodes fail to be stopped, it causes the EEB installation to fail. (4022006)
Workaround:
Using SSH log in to the appliance with the admin account. The Veritas Appliance Shell is displayed. Enter the following command:
support elevate
Manually disable the NetBackup Flex Scale health check on all the nodes so that NetBackup services do not get restarted automatically
hacli -cmd "docker ps -qf label=image.category=netbackup | xargs -i docker exec {} /opt/veritas/vxapp-manage/nbu-health disable"Stop all NetBackup services on all the nodes. Run the following command multiple times until all the nodes reports
'No NB/MM daemons appear to be running'.hacli -cmd "docker ps -qf label=image.category=netbackup | xargs -i docker exec {} /usr/openv/netbackup/bin/bp.kill_all FORCEKILL"Install the EEB.
After the EEB is installed successfully, re-enable the NetBackup Flex Scale health check.
hacli -cmd "docker ps -qf label=image.category=netbackup | xargs -i docker exec {} /opt/veritas/vxapp-manage/nbu-health enable"