Name
opsCenterSupport — This script collects OpsCenter server configuration files and logs for troubleshooting.
SYNOPSIS
opsCenterSupport
DESCRIPTION
opsCenterSupport is a script used for collecting OpsCenter server configuration files and logs for troubleshooting.
OPTIONS
Not applicable
NOTES
Run the following command to collect OpsCenter server configuration information:
Run the following command on UNIX:
<INSTALL_PATH>/SYMCOpsCenterServer/bin/opsCenterSupport.sh
Run the following command on Windows:
INSTALL_PATH\OpsCenter\server\bin\opsCenterSupport.bat
You can view the following statuses on the command prompt:
Support Directory Exists. This will be deleted...
Support Directory Deleted...
Created Support Directory...
SupportDir=E:\OPSCEN~1\OPSCEN~1\server\temp\support
Collecting Installed Paths Collecting System Properties
Collecting Memory & Processor Properties
Collecting Disk Allocation for OpsCenter Installed Drive
Collecting Directory Structure for OpsCenter Collecting version file Collecting Version File...
Getting Customized Collections...
Do you want to Collect Configuration files [y/n]: (y)y
Do you want to Collect Application Log files [y/n]: (y)y
Do you want to Collect OpsCenter GUI(147) Log files [y/n]: (y)y
Collecting 147 files...
Do you want to Collect OpsCenter Server(148) Log files [y/n]: (y)y
Collecting 148 files...
Do you want to Collect db Log files [y/n]: (y)y
Collecting db logs...
Do you want to Collect WebServer Log files [y/n]: (y)y
Collecting WebServer logs...
Do you want to Collect setEnv file [y/n]: (y)y
Collecting setenv file...
Do you want to Collect Database files [y/n]: (y)y
Collecting vxpmdb file...
Collecting vxpmdb.log file...
If this is an Upgrade scenario Do you want to Collect Old Database files and logs [y/n]: (y)y
Enter the location where the database files of the previous OpsCenter version were stored. The opsCenterSupport utility backs up these files at OPSCENTER_INSTALL_DIR/server/temp/OpsCenterServerSupport/upgrade
You can revert to this database version in case of upgrade failure.
For example: C:\\Program Files\Symantec\OpsCenter_SavedData\OpsCenter\server\db\data
or
:/var/symantec/OpsCenterServer_backup/SYMCOpsCenterServer/db/data
Collecting old db files
Note:
If the location that you have provided is not valid, the utility dipslays the following message:
The opsCenterSupport utility cannot back up the database files of the previous OpsCenter version because the file location that you have provided is not valid
Collecting upgrade logs...
Do you want to collect OpsCenter usage data [y/n]: (y)y
Note:
If you opt for this option, the utility collects the Telemetry data.
Starting usage collection...
Do you want to collect OpsCenter startup config files [y/n]: (y)y
Zipping Support Folder...
Please collect Support.zip file from E:\OPSCEN~1\OPSCEN~1\server\temp\support.zip