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  1. Home
  2. Veritas NetBackup™ for VMware Administrator's Guide
  3. Troubleshooting
  4. Credentials for VMware server are not valid
Veritas NetBackup™ for VMware Administrator's Guide

Credentials for VMware server are not valid

This topic applies to NetBackup for VMware.

A number of issues can prevent NetBackup from gaining access to the ESX server or vCenter server. When you add credentials for a VMware server (Add Virtual Machine Server dialog), NetBackup validates the credentials when you click OK. If the credentials do not pass validation, a pop-up message appears.

Problems can result for a variety of reasons, including the following:

  • An incorrect virtual machine server name. Make sure that the server name is entered correctly.

    More information is available about changing the server name that is stored in NetBackup.

    See Changing the host name of a VMware server in NetBackup.

  • An invalid user name or password. Make sure that a valid user name and password were entered correctly.

  • An incorrect port number. Make sure that the port number is correct on the NetBackup Change Virtual Machine Server dialog. If the VMware server uses the default port, no port specification is required. You can uncheck the Connect using port number box.

  • You do not have enough privileges to perform backups or restores. (Note however that lack of sufficient privileges may not cause the credential validation to fail.)

    For the minimum permissions needed to back up and restore with vStorage, see the following:

    http://www.veritas.com/docs/TECH130493

More Information

Adding NetBackup credentials for VMware

Notes on troubleshooting NetBackup for VMware

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