About troubleshooting procedures
These procedures for finding the cause of NetBackup errors are general in nature and do not try to cover every problem that can occur. They do, however, recommend the methods that usually result in successful problem resolution.
The Veritas Technical Support site has a wealth of information that can help you solve NetBackup problems. See the following site for comprehensive troubleshooting details:
https://www.veritas.com/support/en_US.html
When you perform these procedures, try each step in sequence. If you already performed the action or it does not apply, skip to the next step. If it branches to another topic, use the solutions that are suggested there. If you still have a problem, go to the next step in the procedure. Also, alter your approach according to your configuration and what you have already tried.
Troubleshooting procedures can be divided into the following categories:
Preliminary troubleshooting | The following procedures describe what to check first. They branch off to other procedures as appropriate. See Troubleshooting NetBackup problems. See Verifying that all processes are running on UNIX servers. See Verifying that all processes are running on Windows servers. |
Installation troubleshooting | Problems that apply specifically to installation. |
Configuration troubleshooting | Problems that apply specifically to configuration. |
General test and troubleshooting | These procedures define general methods for finding server and client problems and should be used last. See Testing the master server and clients. See Testing the media server and clients. See Resolving network communication problems with UNIX clients. See Resolving network communication problems with Windows clients. See Verifying host name and service entries in NetBackup. |
Other troubleshooting procedures | See Resolving full disk problems. See Frozen media troubleshooting considerations. |
A set of examples is also available that shows host name and service entries for UNIX systems.
See Example of host name and service entries on UNIX master server and client.
See Example of host name and service entries on UNIX master server and media server.
See Example of host name and service entries on UNIX PC clients.
See Example of host name and service entries on UNIX server that connects to multiple networks.