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  1. Home
  2. Veritas NetBackup™ CloudPoint Install and Upgrade Guide
  3. Section II. CloudPoint maintenance
  4. Troubleshooting CloudPoint
  5. Disaster recovery when DR package is lost or passphrase is lost
Veritas NetBackup™ CloudPoint Install and Upgrade Guide

Disaster recovery when DR package is lost or passphrase is lost

This issue may occur if the DR package is lost or the passphrase is lost.

In case of Catalog backup, 2 backup packages are created:

  • DR package which contains all the certs

  • Catalog package which contains the data base

The DR package contains the NetBackup UUID certs and Catalog DB also has the UUID. When you perform disaster recovery using the DR package followed by catalog recovery, both the UUID cert and the UUID are restored. This allows NetBackup to communicate with CloudPoint since the UUID is not changed.

However if the DR package is lost or the Passphrase is lost the DR operation cannot be completed. You can only recover the catalog without DR package after you reinstall NetBackup. In this case, a new UUID is created for NetBackup which is not recognised by CloudPoint. The one-to-one mapping of NetBackup and CloudPoint is lost.

Workaround:

To resolve this issue, you must update the new NBU UUID and Version Number after NetBackup master is created.

  • The NetBackup administrator must be logged on to the NetBackup Web Management Service to perform this task. Use the following command to log on:

    /usr/openv/netbackup/bin/bpnbat -login -loginType WEB

  • Execute the following command on the master server to get the NBU UUID:

    /usr/openv/netbackup/bin/admincmd/nbhostmgmt -list -host < Master Server host name > | grep "Host ID"

  • Execute the following command to get the Version Number:

    /usr/openv/netbackup/bin/admincmd/bpgetconfig -g <Master Server host name> -L

After you get the NBU UUID and Version number, execute the following command on the CloudPoint host to update the mapping:

/cloudpoint/scripts/cp_update_nbuuid.sh -i <NBU UUID> -v <Version Number>

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