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  1. Home
  2. Veritas NetBackup™ CloudPoint Install and Upgrade Guide
  3. Section II. CloudPoint maintenance
  4. Troubleshooting CloudPoint
  5. Troubleshooting CloudPoint logging
Veritas NetBackup™ CloudPoint Install and Upgrade Guide

Troubleshooting CloudPoint logging

You can retrieve the logs of a CloudPoint service from the /cloudpoint/logs/flexsnap.log file by running the following command:

# sudo cat /cloudpoint/logs/flexsnap.log | grep <flexsnap-service name>

Consider the following if you are upgrading from CloudPoint version 2.2.x:

  • You cannot retrieve the CloudPoint logs using Docker command (# sudo docker exec flexsnap-coordinator flexsnap-log). If you run this command, you will see the following error message:

    flexsnap-log is deprecated. Retreive current logs from /cloudpoint/logs/flexsnap.log

  • You can retrieve all the logs from the MongoDB database to a file on disk by running the following command:

    # sudo docker exec flexsnap-coordinator flexsnap-log --file /cloudpoint/logs/<previousversion_logs>.log

  • If the MongoDB database is taking up more disk space due to the logs, you can drop the database using the following command:

    # sudo docker exec flexsnap-coordinator flexsnap-log --purge

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