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  1. Home
  2. Veritas NetBackup™ Release Notes
  3. Operational notes
  4. NetBackup with Veritas CloudPoint operational notes
  5. Snapshot jobs fail due to exceptions
Veritas NetBackup™ Release Notes

Snapshot jobs fail due to exceptions

A high memory pressure on the CloudPoint VM causes the Flexsnap-MongoDB container and the Flexsnap-Rabbitmq container to restart. After the container restarts, the Off-Host Agent service container cannot establish a communication with Rabbitmq. This issue might occur with any agent service, such as the CloudPoint OnHost agent or the CloudPoint Off Host agent.

Workaround:

Restart the corresponding Flexsnap-agent container. Use the following command: docker restart <container_name>

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