Ransomware attackers specifically target and attempt to destroy backup systems to increase the probability of payment. Hardening your system is critical. Please ensure you have reviewed your platform security using the Security Hardening Checklist
Cohesity

COHESITY Documentation

Explore our documentation to get started, discover products & new features, access troubleshooting guides, register sources, platforms support.

Products
Data Security Alliance
Visit Cohesity.com
Demos
Support
Blogs
Developers
Partner Portals
Cohesity Community
© 2026 Cohesity, Inc. All Rights Reserved.
Terms of Use|
Privacy Policy|
Legal|
  1. Home
  2. Veritas NetBackup™ Release Notes
  3. Operational notes
  4. NetBackup administration and general operational notes
  5. Backups for workloads that use the BigData policy may fail
Veritas NetBackup™ Release Notes

Backups for workloads that use the BigData policy may fail

If you have a NetBackup client as a backup host for protecting the workloads that use the BigData policy, and this backup host is shared between two master servers, then the backups fail.

During backup, NetBackup client scans the bp.conf file. If the master server is in the second position, the backup fails, and the following error is displayed:

(6654) Unable to retrieve the credentials for the server.

Workaround: Ensure that the master server entry is the first entry as a server name in the bp.conf file.

Feedback

Was this page helpful?
Previous

Restore of the Root ("/") folder for NAS-Data-Protection policy fails

Next

Child backup jobs may enter a queued state for workloads that use BigData policy

Feedback

Was this page helpful?