Troubleshooting Exchange jobs that use Granular Recovery Technology (GRT)
Note the following when you use NetBackup to perform backup or restore operations using Granular Recovery Technology:
Disable or uninstall QLogic SANSurfer software. It may conflict with the portmapper for Client for NFS.
Before you install NFS on the media server or client(s), look for the ONC/RPC Portmapper service. If it exists, stop it and disable it. Otherwise, the installation of NFS Services for Windows fails.
Exchange GRT operations can fail for the VM backup images that use display names that contain parenthesis. For example, a GRT live browse restore from the Backup, Archive, and Restore (BAR) interface fails with the following error:
database system errorA status 1 error may occur for a GRT-enabled backup if the granular processing operations failed to complete successfully. The job details under the Activity Monitor or error log should indicate if this failure is what caused the status 1. Look at the bpbkar debug log for more information.
NetBackup must be able to contact the proxy host (if applicable) or destination client.
If NetBackup cannot contact this client, then errors appear in the "Problems" or "All Log Entries" reports. The following error messages appear in the NetBackup error logs:
The granular proxy <clientname> for client <clientname> could not be contacted. Unexpected results may have occurred. See bprd debug log for more details.
Could not connect to <clientname> for virtual browse operation, errno=#, bpcd_status=#
Technical Support may want
nbfsdlogs from the media server. Use the Verbose setting carefully as thenbfsdlog can grow very large.