Backup jobs fail with "Storage server is down ..." for WORM storage servers in multi-domain environments
A problem occurs in a multi-domain environment, where two domains (both NetBackup master servers) share an MSDP user name.
If Domain 1 and Domain 2 have the same MSDP user name, and Domain 1 has created a NetBackup WORM Storage Server, and Domain 2 is configured to connect to the WORM Storage Server, backup jobs fail with the error Storage Server is down or unavailable.
Workaround:
Create a new user for Domain 2. On the NetBackup WORM Storage Server, run the following command to create the MSDP user:
setting MSDP-user add-MSDP-user username=user_name
On Domain 2, run the following NetBackup command to update the NetBackup WORM Storage Server to use the new user:
tpconfig -add -stype PureDisk -storage_server <storageserver> -sts_user_id <user id> -password <password>
On the NetBackup WORM Storage Server, stop and then restart the NetBackup Deduplication Manager (spad):
dedupe MSDP stop
dedupe MSDP start