It did not return a status before the designated time period elapsed

Communications or hardware errors led to the need to reinitialize the device

Stop any robot test utilities, since they have the lock on the robotic device when they are active, and can block other requests.

Check to see if the robotic device still functions.

Check if excessive hardware or communication problems have delayed the completion of a robotic command.

Use a robot test utility to send commands to the device to see whether it is responsive. Execute vmps to verify that no unexpected Media Manager processes are running. Some processes should remain running, but some processes that do not go away can indicate a problem, such as a hung system call.