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  1. Home
  2. Veritas NetBackup™ for Hyper-V Administrator's Guide
  3. Configure Hyper-V Intelligent Policies
  4. Restoring a VM that was backed up with a Hyper-V Intelligent Policy and that has a pass-through disk
Veritas NetBackup™ for Hyper-V Administrator's Guide

Restoring a VM that was backed up with a Hyper-V Intelligent Policy and that has a pass-through disk

If a Hyper-V VM with a pass-through disk was backed up with a Hyper-V intelligent policy (Query Builder), the restored VM may not start. The following message appears:

An error occurred while attempting to start the selected virtual machine(s).

The message includes the name of the VM, its virtual machine ID, and related details.

Note:

Although the VM does not start, the VM data (including the pass-through disk) is successfully restored.

To start a VM that is in a Hyper-V cluster:

  1. In the Failover Cluster Manager, under Actions click Configure Role….
  2. In the Select Role screen, select Virtual Machine as the role.
  3. In the Select Virtual Machine screen, select the VM to configure for high availability.

    Note:

    The VM was restored to a state of non high-availability.

    When the restored virtual machine is set to high availability, it should start normally.

  4. Right-click on the VM and click Start.

To start a VM that is not in a Hyper-V cluster:

  1. In the Hyper-V Manager, right-click the VM and click Settings.
  2. Select the pass-through drive's IDE Controller (for Generation 1 VM) or the SCSI Controller (for Generation 2 VM).

    The pass-through disk appears under the controller, as Hard Drive Physical drive Disk x.

    For example:

  3. In the right panel under Physical hard disk, click Remove.
  4. Click Apply to commit the change.
  5. Reselect the pass-through drive's IDE Controller or SCSI Controller.
  6. Select Hard Drive and click Add.

    Beneath the IDE Controller or SCSI Controller appears Hard Drive <file>. The default selection in the Media panel on the right is Virtual hard disk.

  7. To add the pass-through disk, click Physical hard disk.
  8. Click Apply and then click OK.
  9. Right-click on the virtual machine and click Start.

    The virtual machine should start normally.

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