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  1. Home
  2. Veritas NetBackup™ CloudPoint Install and Upgrade Guide
  3. Section II. CloudPoint maintenance
  4. Troubleshooting CloudPoint
  5. CloudPoint agent registration on Windows hosts may time out or fail
Veritas NetBackup™ CloudPoint Install and Upgrade Guide

CloudPoint agent registration on Windows hosts may time out or fail

For protecting applications on Windows, you need to install and then register the CloudPoint agent on the Windows host. The agent registration may sometimes take longer than usual and may either time out or fail.

Workaround:

To resolve this issue, try the following steps:

  • Re-register the agent on the Windows host using a fresh token.

  • If the registration process fails again, restart the CloudPoint services on the CloudPoint server and then try registering the agent again.

Refer to the following for more information:

See Registering the Windows-based agent.

See Restarting CloudPoint.

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