Ransomware attackers specifically target and attempt to destroy backup systems to increase the probability of payment. Hardening your system is critical. Please ensure you have reviewed your platform security using the Security Hardening Checklist
Cohesity

COHESITY Documentation

Explore our documentation to get started, discover products & new features, access troubleshooting guides, register sources, platforms support.

Products
Data Security Alliance
Visit Cohesity.com
Demos
Support
Blogs
Developers
Partner Portals
Cohesity Community
© 2026 Cohesity, Inc. All Rights Reserved.
Terms of Use|
Privacy Policy|
Legal|
  1. Home
  2. NetBackup™ Web UI Administrator's Guide
  3. Section III. Veritas Resiliency Platform
  4. Managing Resiliency Platforms
  5. Troubleshooting NetBackup and Resiliency Platform issues

Troubleshooting NetBackup and Resiliency Platform issues

Use the following information to troubleshoot issues.

Table: Troubleshooting issues

Issue

Action

Failed to configure the current NetBackup master server with the Resiliency Platform.

Check the logs at the following location in Veritas Resiliency Platform's Resiliency manager:

  • /var/opt/VRTSitrp/logs/copydata-service.log

  • /var/opt/VRTSitrp/logs/api-service.log

Failed to establish a persistent connection between the current NetBackup master server and the Resiliency Platform.

  • Verify that the logged in user has permissions in credentials namespace.

  • Check the logs at the following location on the NetBackup master server:

    • /usr/openv/logs/nbwebservice/ in NetBackup installation directory

    • C:\Program Files\Veritas\NetBackup\logs\nbwebservice in NetBackup windows

Failed to launch the Veritas Resiliency Platform

Verify that same authentication domain is used to configure Veritas Resiliency Platform and NetBackup.

Feedback

Was this page helpful?
Previous

Viewing the automated or not-automated VMs

Next

Section IV. Managing credentials

Feedback

Was this page helpful?