Configuring and gathering logs when troubleshooting Java GUI issues

Once installed, the log levels for the Java-based administration console are configured to gather a detailed set of logs.

The NetBackup Java GUI uses the Debug.properties file to determine which logging level to use.

On UNIX systems, the file is: /usr/openv/java/Debug.properties

On Windows systems, the file is: install_dir\VERITAS\Java\Debug.properties

Specifically, the following settings are tuned to enable additional logging (these are the default values):

printcmds=true
debugMask=0x00040000

To increase the verbosity to max (which is recommended for troubleshooting), set debugMask to debugMask=0x00160000.

Gather the following Java console logs from the following pre-existing log directories on the system from which the GUI was started:
- UNIX: /usr/openv/netbackup/logs/user_ops/nbjlogs
- Windows: install directory\netbackup\logs\user|ops\nbjlogs
On the master server, log in through the Java-based administration console to create the admin, bpjava-msvc, bpjava-susvc, and bpjava-usvc log directories and enable VERBOSE 5 logging. You do not have to restart the NetBackup daemons for the logging level changes to take effect.
For UNIX systems, create the following directories:
- /usr/openv/netbackup/logs/admin
- /usr/openv/netbackup/logs/bpjava-msvc
- /usr/openv/netbackup/logs/bpjava-susvc
- /usr/openv/netbackup/logs/bpjava-usvc

Edit the /usr/openv/netbackup/bp.conf file by adding the following lines:

ADMIN_VERBOSE = 5
BPJAVA-MSVC_VERBOSE = 5
BPJAVA-SUSVC_VERBOSE = 5
BPJAVA-USVC_VERBOSE = 5

For Windows systems, create the following directories:
- install_dir\VERITAS\NetBackup\logs\admin
- install_dir\VERITAS\NetBackup\logs\bpjava-msvc
- install_dir\VERITAS\NetBackup\logs\bpjava-susvc
- install_dir\VERITAS\NetBackup\logs\bpjava-usvc
Update the Windows registry at hkey_local_machine > software > veritas > netbackup > current version > config and add the following entries of type DWORD:
```
ADMIN_VERBOSE = 5
BPJAVA-MSVC_VERBOSE = 5
BPJAVA-SUSVC_VERBOSE = 5
BPJAVA-USVC_VERBOSE = 5
```
Run the following commands to set up detailed nbatd (OID 18) and nbsl (OID 132) logging. OID 137 (NetBackup libraries) and OID 156 (CORBA/ACE) write to the caller that requires access to either the libraries or CORBA/ACE, as follows:
```
vxlogcfg -a -p NB -o 18 -s DebugLevel=6
vxlogcfg -a -p NB -o 132 -s DebugLevel=6
vxlogcfg -a -p NB -o 137 -s DebugLevel=6
vxlogcfg -a -p NB -o 156 -s DebugLevel=6
```
Gather the nbatd and nbsl logs located in the following directory paths:
For UNIX:
- /usr/openv/logs/nbsl
- /usr/openv/logs/nbatd
For Windows:
- install_dir\VERITAS\NetBackup\logs\nbsl
- install_dir\VERITAS\NetBackup\logs\nbatd
Finally, gather the PBX logs, as follows:
- For UNIX: /opt/VRTSpbx/log (gather any logs that cover the current date/time)
- For Windows: install_dir\VERITAS\pbx\log