Smart Meter is compatible with Google Chrome, Mozilla Firefox, and Microsoft Edge. Veritas does not recommend using Microsoft Internet Explorer, as it does not render all information correctly.

Confirm your site's ability to transmit secure web traffic.

Smart Meter uses HTTPS to send relevant information. Your master server must allow outbound HTTPS traffic to take advantage of the automatic upload feature. Manual uploads require HTTPS traffic from the upload location.

Your customer registration key is not a license key.

The registration key is required for Smart Meter to work, but it is not your NetBackup license key. The customer registration key is downloaded from the Smart Meter website and is specific to Smart Meter.

If you have multiple account IDs, when you download your customer registration key, you may have an aggregate registration key. This aggregate registration key includes all of your account IDs. You can use the aggregate key on all of your master servers. NetBackup does, however, prompt you to assign the specific key with a specific account ID to a specific master server. If you want, you can use this aggregate key for all your master servers.

During install and upgrade to NetBackup 8.1.2, please allow the installer to copy the veritas_customer_registration_key.json file to its final destination. NetBackup can set the file permission and ownership correctly through this process. If you place the file onto your systems outside of the install or the upgrade process, the process may not work correctly.

Be aware that NetBackup does not support the short file name format (8.3 format) for the customer registration key file name.

For answers to frequently asked questions, visit the URL shown:

https://help.veritas.com/Welcome?context=veritas_smart_meter&token=vsm_nbu_faqs