Troubleshooting the UNIX browser interface and wizards
If you do not see the Oracle database instance in your Backup, Archive, and Restore interface, verify the following:
A NetBackup for Oracle license is installed on the master server.
For browsing in the restore window, the policy type must be set to Oracle.
Perform the following actions to change the client policy type:
On the Actions menu, select .
In the drop-down list, select .
Click .
On Windows, to change the client policy type:
On the File menu, select .
On the Specify NetBackup Machines dialog, click the Clients/Policy Type tab.
In the drop-down list, select .
Click .
On UNIX, the oratab file is in the correct location (/etc/oratab or /var/opt/oracle/oratab) and contains all of the available Oracle SIDs. Although Oracle allows the use of wild cards in the
oratabfile, the NetBackup BAR GUI requires that each SID be specified.
If you have trouble connecting to the Oracle database, verify the following:
Make sure that the database is in a mount state or an open state.
Make sure that your login ID and password have Oracle SYSDBA or SYSBACKUP privileges. Initially, NetBackup for Oracle attempts OS Authentication to log on. If that fails, you are prompted for a user name, password, and an optional Transparent Network Substrate (TNS) alias. The user name and password you enter must have SYSDBA or SYSBACKUP privileges.
In a clustered environment, failure to connect to the database can mean a problem with the network configuration. The browser must connect locally. However, in some environments, all connections are considered to be remote connections, even a connection to a local database. This behavior is true for example in an Oracle Real Application Clusters (RAC) environment. In such cases, you must make the connection using a TNS alias.
In a Linux environment, Oracle backups and restores fail if the Linux logon is not the Oracle user. In such cases, Oracle generates the following message:
INF - ORA-19554: error allocating device, device type: SBT_TAPE, device name: INF - ORA-27211: Failed to load Media Management Library
If you want to start an Oracle job as someone other than an Oracle user, augment the default shared library search path. Use the Linux ldconfig(8) command to add $ORACLE_HOME/lib to the search path.