Logs to accompany problem reports
To troubleshoot problems, Veritas Customer Service requires a set of log files that NetBackup and Vault produces.
In most circumstances, you must provide log files from the following NetBackup processes:
admin (on the master server); administrative commands process
bpcd (on the master server); NetBackup client daemon manager
bpsched (on the master server); NetBackup backup scheduler
bptm (on the media server); NetBackup tape manager
nbvault (on the master server); Vault Manager service or daemon
vault (on the master server); Vault commands
Session log files also are useful for troubleshooting problems, and you should include the appropriate session log files with problem reports you send to Veritas.
If you use the vlteject command or the Vault Operator Menu (vltopmenu) to perform consolidated ejects and reports, the following log file may also be useful:
UNIX
/usr/openv/netbackup/vault/sessions/vlteject.mstr
Windows
install_path\NetBackup\vault\sessions\vlteject.mstr
See the NetBackup Troubleshooting Guide.