Troubleshooting issues with the NetBackup Messaging Broker (or nbmqbroker) service
Do the following:
Ensure that the service is configured and started on the master server. To configure the service, run the configureMQ command.
Refer to the NetBackup Commands Reference Guide.
Reasons:
Ports that are configured for the service is in use by some other process.
The configuration file is corrupted.
Do the following:
Check the configureMQ command logs for failure.
Check the nbmqbroker service logs for failure.
Run the configureMQ command.
Refer to the NetBackup Commands Reference Guide.
Reasons:
The port configured for the service is not available for use.
Connection fails with some SSL exception.
The nbmqbroker service is not restarted after the configureWebServerCerts command is run on the master server.
Do the following:
Ensure that the port configured for the nbmqbroker service is available for use and accessible by NetBackup hosts.
Check the connectivity between the master server and the NAT client using the nbcertcmd -ping command.
If the command is not successfully executed, refer to the troubleshooting section for the NetBackup web service.
If the command is successfully executed, run configureMQ command to configure the nbmqbroker service.
Restart the nbmqbroker service.
Reasons:
The JSON web token (JWT) for the NAT client cannot be refreshed.
The security certificate of the NAT client is revoked.
The NetBackup Web Management Console (or nbwmc) service is not running.
Do the following:
Refer to the subscriber troubleshooting steps.
If the client's security certificate is revoked, reissue the certificate.
Start the nbwmc service.
Reasons:
The disaster recovery package is lost.
The configureMQ command is not run after the disaster recovery (DR) installation.
Do the following:
Run the configureMQ or configureMQ -defaultPorts command.
Refer to the NetBackup Commands Reference Guide.