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  1. Home
  3. NetBackup™ Web UI Security Administrator's Guide
  5. Troubleshooting access to the web UI
  7. Unable to add AD or LDAP domains with the vssat command
  9. User or group does not exist
NetBackup™ Web UI Security Administrator's Guide

User or group does not exist

To troubleshoot the issue

  1. Check if the nbatd logs contain the following error:

    • CAuthLDAP::validatePrpl - user 'test user' NOT found,
9:debugmsgs,4 CAuthLDAP::validateGroup - group
'test group' NOT found, 9:debugmsgs,4

  2. If a user or group exists in the LDAP domain, but the vssat validateprpl or the vssat validategroup command fails with this error, validate if the user or the group exists in the current base DNs (-u and -g options) using the following command.

    • ldapsearch -H <LDAP_URI> -D "<admin_user_DN>" -w <passwd> 
-d <debug_level> -o nettimeout=<seconds> -b <BASE_DN> <search_filter>

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Multiple users or groups exist with the same name under user base DN or group base DN
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Introducing the NetBackup web user interface

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