Creating legacy log directories to accompany problem reports for synthetic backup

If the legacy log directories have not been created, you must create them. If the directories do not exist, the logs cannot be written to disk.

Table: Creating legacy log directories

Step	Action	Description
Step 1	Create directories on the master server.	Create the following directories: install_path/netbackup/logs/bpsynth install_path/netbackup/logs/bpdbm install_path/netbackup/logs/vnetd
Step 2	Create directories on the media server.	Create the following directories: install_path/netbackup/logs/bpcd install_path/netbackup/logs/bptm
Step 3	Change the Global logging level.	In Host Properties, select a master server and set the Global logging level to 5. See the NetBackup Troubleshooting Guide for more information on how to use the Host Properties window to access configuration settings. See Changing the logging level. See About global logging levels.
Step 4	Rerun the job.	Rerun the job and gather the logs from the directories that you created. The bptm logs are required only if the images are read from or written to a tape device or disk. The bpdm logs are needed only if the images are read from disk. If the images are read from multiple media servers, the debug logs for bptm or bpdm must be collected from each media server.