Fetching storage regions fails with authentication version V2
When you use authentication version V2, if fetching storage regions step fails with pop-up error Unable to process request (228), perform the following troubleshooting steps:
Ensure that nbsl and nbcssc services are up and running.
Enable nbcssc logs and increase verbosity to highest level. Try fetching regions once again.
See NetBackup cloudstore.conf configuration file.
If the issue persists, look for cURL error in nbcssc logs. The cURL error code helps you to find the root cause of the issue.
Some of the erroneous configuration scenarios can be:
If the cURL error indicates that issue is caused due to invalid authentication URL, ensure that identity API version 2 endpoint (v2.0/tokens) is used for authentication.
For example, http://mycloud.xyz.com.com:5000/v2.0/tokens must be used to authenticate instead of https://mycloud.xyz.com:5000.
If the cURL error indicates that the issue is caused due to non-CA signed certificate, add a self-signed certificate to
cacert.pemfor authentication as well as storage endpoint (in case they are hosted separately).