NetBackup status code: 5
Message: the restore failed to recover the requested files
Explanation: Errors caused the restore to fail.
For a virtual machine restore that uses Instant Recovery, this error can occur for the following reasons:
Recommended Action: Perform the following items in the order presented:
Ensure that the client's server list contains entries for the master server and any media servers that can be used during a backup or restore.
Examine the status or the progress log on the client for messages on why the restore failed. Also, check the All Log Entries report on the server.
Check ownership and permission on directories where files are restored.
Correct the problems that you find and retry the restore.
For a virtual machine restore that uses Instant Recovery, ensure that the names for the required parameters are specified correctly. Also, check for known issues in the vSphere tasks or events. For detailed debugging, consult the bpVMutil logs on the restore host:
install_path\NetBackup\logs\bpVMutil
Click here to view technical notes and other information in the Veritas Knowledge Base about this status code.