Problem report for Technical Support
Fill out the following information before you contact support to report a problem.
Date: _________________________
Record the following product, platform, and device information:
Product and its release level.
Server hardware type and operating system level.
Client hardware type and operating system level, if a client is involved.
Storage units being used, if it is possible that storage units are involved.
If it looks like a device problem, be ready to supply the following device information: The types of robots and drives and their version levels along with Media and Device Management and system configuration information.
Software patches to the products that were installed.
The service packs and hot fixes that were installed.
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Define the problem.
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What were you doing when the problem occurred? (for example, a backup on a Windows client)
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What were the error indications? (for example, status code, error dialog box)
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Did this problem occur during or shortly after any of the following:
_____ Initial installation
_____ Configuration change (explain)
_____ System change or problem (explain)
_____ Have you observed the problem before? (If so, what did you do that time?)
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Logs or other failure data you have saved:
_____ All log entries report
_____ Media and Device Management debug logs
_____ NetBackup debug logs
_____ System logs (UNIX)
_____ Event Viewer Application and System logs (Windows)
Ways that you can communicate with us:
_____ MyVeritas.com - case management portal
_____ mft.veritas.com - File transfer portal for https uploads
_____ sftp.veritas.com - File transfer server for sftp transfers
For more information, see the following:
http://www.veritas.com/docs/000097935
_____ email
_____ WebEx