To upgrade the NetBackup binaries for a local, remote, or clustered server on Windows

1. Log on to the system where you want to initiate the NetBackup upgrade. Be sure to log on with administrator privileges.

   • To upgrade local Windows systems, log on to the computer directly at the console.

   • To upgrade remote Windows systems, log on to a system with network access to all of the hosts where you want to install NetBackup.

   • To upgrade clustered Windows systems, log on to the active node (the node with the shared disk).

2. Start the NetBackup Installation Wizard with one of the following methods:

   • DVD media

     Insert the NetBackup for Windows DVD in the drive. If Autorun is disabled, navigate to the DVD drive and run Browser.exe.

   • ESD images (downloaded files)

     Navigate to the directory where the images reside and run Browser.exe.

3. On the initial browser screen (Home), click Installation.
4. On the Installation screen, click Server Software Installation.
5. On the Welcome screen, review the content and click Next.
6. (Conditional) If you previously installed NetBackup 8.1 on this host, you see the Program Maintenance dialog.

   • Select Modify to change installation settings for the local host, or to use the local host as a platform to perform push installation to remote hosts.

   • Select Repair to restore NetBackup 8.1 to its original state on the local host.

   • Select Remove to remove NetBackup 8.1 from the local host.

7. On the License Agreement screen, do the following:

   • I agree to and accept the terms of the license agreement.

     You must select this item to upgrade the software.

   • Click Next.

8. On the Veritas NetBackup Installation Type screen, provide the following information:

   Where to install	For a local upgrade, select Install to this computer only. For a remote upgrade, select Install to multiple computers on your network. For a clustered upgrade, the only option is Install a clustered master server.
   Typical	Select this option to upgrade NetBackup with the default settings.
   Custom	Select this option to override the default NetBackup settings.

   Click Next.

9. On the NetBackup License and Server Type screen, provide the following information:

   • Click Add License.

   • Browse to the folder where you have downloaded the new license files.

   • Select one or all of the licenses based on your requirement.

   • Click Open.

     All the selected licenses are validated and listed in the table by the license validator tool. The table displays information such as License file path, State, License Type, Expiration Date, Product Name, and Reason for invalid license.

     You can sort each column in the ascending or descending order as per your need.

   • Confirm all the required licenses are selected.

   Note:

   You cannot select Invalid and Expired licenses. If you do not select the valid licenses, then these are not added during NetBackup installation.

   Note:

   You must have at least one base product license installed for NetBackup installation to proceed.

   • License

     For upgrades, the license for the existing installation type determines which components you can select.

     Note:

     For remote upgrades, the license that you enter here gets pushed to the other nodes. Your license may enable add-on products. If you push NetBackup to nodes that have an add-on product already installed, your license works for the add-on product(s).

     For remote or for clustered upgrades, the following occurs during the upgrade process to verify that you have the proper credentials to perform the upgrade:

     • When you select a clustered system for upgrade, NetBackup determines if you have proper administrator credentials on all nodes in the cluster. If you do not have the proper credentials, the system is not added to the list.

     • If you have the proper credentials, NetBackup performs a second check to determine if a license is needed. If a license is needed and one was not entered, the system cannot be added to the list. You must enter a valid license to upgrade on that node. If you enter an invalid license, this screen remains visible until a valid license is entered.

   • Click NetBackup Master Server to proceed to upgrade the master server software.

   • Click NetBackup Media Server to proceed to upgrade the media server software.

10. (Conditional) If there is a mismatch of feature count between the new licenses and the previous licenses, a list of missing and discontinued features is displayed.

    In the Missing Features table, the features that are not present in the new licenses are listed at the top. Next you see the list of features where the new license count is less than the old license count. The count difference is displayed in parentheses.

    The Discontinued Features table displays the list of features no longer available in NetBackup.

    Click Export to save and export the list of missing and discontinued features for your reference.

    Click Close to exit. Add the licenses that include the missing features from the previous upgrade attempt.

    Click Upgrade Now if you want to continue the upgrade with the features missing in your new licenses.

11. On the NetBackup Web Services screen, enter the Web Services Password.

    This password is the password for the NetBackup web services user account. You must create this account before you install the master server. More information is available.

    On the NetBackup Web Services screen, specify the account type and the account details.

    What types of acccounts should we use?

    Select either Local or Domain (Active Directory). Select Local if you want to associate the web server with a user and a group account that exist on the local host. Select Domain (Active Directory) if you want to associate the web server with a user and a group account that exist on a trusted Windows domain.

    What are the existing account details

    Specify the information as shown: Domain - If you chose the Domain (Active Directory) account type, specify the name of the domain to which the user and the group accounts belong. Group - Specify the name of the group account to associate with the web server. User - Specify the name of the user account to associate with the web server. For security reasons, do not specify a user account that has administrative privileges on the host. Password - Specify the password of the user account in the User field.

    More information is available.

    See the Veritas NetBackup Upgrade Guide.

12. This step applies only to Custom upgrades. For Typical installations, skip to the next step.

    This step describes how to select and configure the NetBackup Features, NetBackup Port Numbers, and the NetBackup Services.

    • NetBackup Port Numbers

      On this screen, you can change port numbers, if it is necessary in your configuration.

      You may need to change a port number if you encounter conflicts when NetBackup and another industry product try to share the same port. Another example is if a port conflict occurs with a firewall, which may cause security issues.

      To change a port number, select the port number that you want to replace and type the new number.

      Click Next.

    • NetBackup Services

      On this screen, provide the following startup account and startup type information for NetBackup services:

      Log On	Specify either Local System account or This account. By default, the Local System account is selected, so that NetBackup uses the built-in system account. When this option is selected, the fields below it are disabled. To specify a different system account: Select This account. Enter the account information in the following fields: Domain Username Password
      Startup Type	This option determines whether NetBackup services start automatically if you need to restart the NetBackup host. The default is Automatic. To start NetBackup services manually after a restart, select Manual.
      Start job-related NetBackup services following installation	By default, job-related services are set to start automatically after the upgrade has completed. To prevent job-related services from starting automatically, click on the box to clear the check mark.
      Safe Abort Option	This option determines how the upgrade proceeds if a restart is required as part of the upgrade. If you select this option and the upgrade process determines that a restart is required, the upgrade stops. The system is then rolled back to its original state. If you do not select this option, the upgrade proceeds even if the upgrade process determines that a restart is required.

      Click Next.

13. On the NetBackup System Names screen, provide the following information:

    Master Server Name	For master server installations, enter the name of the local computer. For media server installations, you must change the name to the master server name to which the media server is configured. Note: For clustered servers, this field is NetBackup Virtual Host Name. Veritas strongly recommends that you not change this value.
    Additional Servers	Enter the names of any additional NetBackup master servers and media servers that you want to communicate with this server. Include the names of computers where you plan to install NetBackup later. To enter more than one name, separate each name with a comma or press Enter after each name.
    Media Server Name	This field appears only for NetBackup Enterprise media server installations. When you install media server software, this field defaults to the local server name.
    OpsCenter Server Name (Optional)	OpsCenter is a web-based administration and management tool for NetBackup. If you have an OpsCenter server or plan to install one, enter the server name or the IP address for that server here. For a clustered server, do not use the virtual name. Instead, use the actual host name of the cluster node.

    Click Next.

14. For remote upgrades only, on the Veritas NetBackup Remote Hosts screen, specify the hosts where you want NetBackup installed.

    • Windows Destination Systems

      Right-click Windows Destination Computers and select from the drop-down menu, or use the following methods:

      Browse	Click here to search the network for the hosts where you want to upgrade NetBackup. On the Available Systems dialog box, select the computer to add and click Next. On the Remote Computer Login Credentials dialog box, enter the user name, the password, and the domain of the account for NetBackup to use on the remote computers. If you plan to upgrade multiple remote computers, click the box next to Remember User Name and Password. Selecting this option prevents the need to enter this information for each remote computer. When you provide credentials, you select host nodes and add them to the Windows Destination Systems list. These are the nodes on which you remotely upgrade NetBackup. Make sure that you select your local host when you select systems to install. Each time you choose a system, NetBackup performs system and license checks. For example, it verifies the system for a server upgrade that matches the type that you selected, as follows: NetBackup not installed: Considers the remote to be verified. NetBackup already installed: Compares the upgrade type on that system to the upgrade type that you request. Invalid combination: Notifies you of the problem and disallows the choice. One example of an invalid combination is to try to install a Remote Administration Console on a remote system that is already a master server. Remote system not a supported platform or level: Notifies you of the problem and disallows the choice. The upgrade procedure also verifies that you have proper administrator credentials on the remote system. If you do not have administrator credentials, the Enter Network Password screen appears, and prompts you to enter the administrator's user name and password. Click OK and continue selecting destination systems. This process repeats for each node that you select. You can elect to retain the user name and password. In that case, you are prompted only when the user name or password is not valid. Note the following about the push-install process in a clustered environment: You can upgrade NetBackup on any number of nodes. However, the clustering service sets the limit for the number of nodes in a cluster, not NetBackup. Language packages and other NetBackup add-on products cannot be upgraded with the push method. Add-on products must be upgraded on each individual node in the cluster group. For instructions on how to upgrade these products, refer to the NetBackup documentation that supports each product.
      Browse (cont.)	(continued) NetBackup pushes to the other nodes only the license you enter at the beginning of the upgrade. Your license may enable add-on products. If you push NetBackup to nodes that have an add-on product already installed, your license works for that product. Click OK.
      Import	Click here to import a text file that contains a list of host names. When you create the text file, the host names must be defined in the following format: Domain\ComputerName
      Add	Click here to add a host manually. On the Manual Remote Computer Selection dialog box appears, enter the Domain and the Computer Name, then click OK. On the Remote Computer Login Credentials dialog box, enter the User Name and the Password of the account to be used to perform the upgrade on the remote computers. If you plan to add and upgrade multiple remote computers, click the box next to Remember User Name and Password. Selecting this option prevents the need to enter this information for each remote computer. Click OK.
      Remove	To remove a host from the Destination Systems list, select the host and click here.
      Change	Click here to change the destination for NetBackup file installation on the selected remote host.
      Check box	Select For Upgrades only: I want to... if you want the upgrade to proceed even if the license or licenses do have missing features. You can add the license file or files that include the missing features later. Use the nblicenseutil command to confirm if the newly added license file or files include all the reported missing features. By default, this option is not selected. If the upgrade proceeds without selecting this option the upgrade fails if the license on the remote hosts has any feature or features missing. The upgrade reports an error on the Remote Installation Status screen after license validation process is complete. Review the installer logs on the remote hosts to identify the reasons for the errors reported. The installer logs show the list of missing features, feature count mismatch, and discontinued features is displayed. Once you add the license file or files which includes the missing features, upgrade process is completed successfully. Note: If your license file or files contains only discontinued features and no missing features, then the upgrade continues. The discontinued feature or features information is available in the installer logs for your reference.

    • Click Next.

15. For cluster upgrades only, on the Cluster Settings screen, review the information displayed. All information except the Public Network is displayed for informational purposes and cannot be changed. If you need to change the public network, select the correct public network from the drop-down.

    Warning:

    You must not select a private network that is assigned to this cluster.

    Click Cluster Configuration. When the successful cluster configuration message appears, click Next.

16. On the Ready to Install the Program screen, review the Installation Summary that shows your selections from the previous steps.

    Then select one of the following options:

    • Click Install to start the installation.

    • Click Back to view the previous screens and make any changes, then return to this screen and click Install.

    • Click Cancel to cancel the upgrade.

    After you click Install, the upgrade process begins and a screen appears that shows you the upgrade progress. This process may take several minutes.

    For remote or for cluster upgrades only, right-click on a system in the dialog box to see the upgrade status. Up to five upgrades occur simultaneously. When an upgrade is completed, another one begins so that a maximum of five upgrades are in progress.

17. For remote upgrades only, when all remote upgrades have completed, click Finish.
18. On the Installation Complete screen, select from the following options:

    Add Licenses	Veritas recommends that you enter additional licenses now for any other NetBackup products you plan to install. Need info for SLIC license option Need info for SLIC license option Need info for SLIC license option
    View installation log file	An upgrade log file provides detailed installation information and shows whether any errors occurred. Examine the upgrade log at the following location: %ALLUSERSPROFILE%\Symantec\NetBackup\InstallLogs\ Note: When you perform a remote upgrade to multiple computers, this option only lets you view the log for the local computer. Each computer that you selected for upgrade contains its own upgrade log file. To view the log file of a remote computer, open a Windows Explorer window and enter \\<COMPUTERNAME>. Search the upgrade log for the following error indications: Strings that include Return Value 3. Important log messages that are color coded as follows: Yellow = warning. Red = error.
    Finish	Select one of the following to complete the upgrade: If you are done upgrading software on all servers, click the box next to Launch NetBackup Administration Console now and click Finish. The NetBackup Administration Console starts a Configuration Wizard so that you can configure your NetBackup environment. If you have more server software to upgrade, click Finish. You can move on to the next computer and upgrade the necessary server software. After a successful upgrade, a file with the output of the command bpminlicense -nb_features for the previous release is created. The naming convention for the file is nb_features.pre.current_version. For example, if you upgrade from 7.7.3 to 8.1, the file that is created is nb_features.pre.8.1. The file is located in the directory shown. Windows: install_path\Veritas\NetBackup\var

19. If any NetBackup cluster configuration is modified manually or by any external script, make sure that the change is reflected correctly in NetBackup cluster registry. Contact Veritas Enterprise technical support if you have questions.
20. The binaries are successfully installed. Proceed to the post-installation procedure.