A VM restore to a vCenter fails when NetBackup has credentials for a restore ESX server
NetBackup's option (under Media and Device Management > Credentials > Virtual Machine Servers) allows a particular ESXi server to perform the data movement for a VM restore. If the destination for the restore is a vCenter (not the ESXi server), the restore fails with status 2820, "NetBackup VMware policy restore error." The VM is restored but NetBackup cannot revert to the VM snapshot and delete the snapshot.
A NetBackup 8.1 emergency engineering binary (EEB) is available that fixes this issue.
As a workaround, you can use the vSphere interface to revert to the restored VM's snapshot and then remove the snapshot.
To revert to and remove the VM snapshot
- In vSphere Web Client 6.0, right-click on the restored VM and select Snapshots > Revert to Latest Snapshot.
- Right-click on the VM again and select Snapshots > Manage Snapshots. Use the Manage VM Snapshots dialog to remove the snapshot.
For details on your version of vSphere and how to remove snapshots, refer to VMware documentation.