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  1. Home
  2. Veritas NetBackup™ Plug-in for VMware vSphere Web Client Guide
  3. Troubleshooting
Veritas NetBackup™ Plug-in for VMware vSphere Web Client Guide

Troubleshooting

This section includes the following topics:
  • The message NoPermission appears during plug-in installation

  • Reducing the load time for the NetBackup plug-in for vSphere Web Client

  • A NetBackup master server is not available in the master server list when searching for VMs for instant recovery

  • The NetBackup plug-in for vSphere Web Client does not find any backup images in the listed events

  • The NetBackup Recovery Wizard for vSphere Web Client does not find a particular backup image

  • Mismatch in vCenter server name (uppercase vs. lowercase letters) causes the VMware connectivity test to fail

  • IR operation is not complete due to NFS mount limit exceed

  • Instant recovery-ready backup images are not available for selection

  • The vCenter server and NetBackup master server names are not available for search

  • Preferred IR-destination options are not saved

  • Virtual machine display name conflicts are not shown before the pre-recovery check

  • Reasons for failure of pre-recovery checks

  • Too much time taken to populate the list of NetBackup master servers

  • The NetBackup plug-in is not shown in the vSphere Web Client interface even after registration

  • Correct NetBackup master server does not show up for selection for a given vCenter server on the IR wizard

  • Error stack displayed in the NetBackup plug-in for vSphere Web Client

  • Troubleshooting master server communication failures in the plug-in's Recovery Portal

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Cleaning the recovery environment and releasing the NetBackup resources

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The message NoPermission appears during plug-in installation

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