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  1. Home
  2. Veritas NetBackup™ Add-in for Microsoft SCVMM Console Guide
  3. Troubleshooting
  4. The NetBackup Add-in Recovery Wizard does not prompt to overwrite the VM, and the recovery fails
Veritas NetBackup™ Add-in for Microsoft SCVMM Console Guide

The NetBackup Add-in Recovery Wizard does not prompt to overwrite the VM, and the recovery fails

The NetBackup Add-in for Microsoft SCVMM Console does not complete a VM recovery in the following situation:

  • On the Virtual Machine Selection screen of the Add-in Recovery Wizard, the VM is identified by its GUID or host name (not its display name).

  • On the Restore Options screen of the wizard, the Overwrite existing virtual machine option is not selected.

  • The same VM exists at the recovery destination.

When you click Recover, the wizard should detect the VM at the recovery destination and then prompt you to select the overwrite option. However, the prompt does not appear; the recovery job starts but then fails with status 2821.

To recover the VM, select Overwrite existing virtual machine on the Restore Options screen and rerun the recovery.

See Notes on restoring Hyper-V virtual machines with the Recovery Wizard.

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Next button in the NetBackup Add-in Recovery Wizard is enabled even though required input has not been entered

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