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  1. Home
  2. Veritas NetBackup™ for Enterprise Vault™ Agent Administrator's Guide
  3. Troubleshooting
  4. About NetBackup status-related troubleshooting information
  5. NetBackup status code 13
Veritas NetBackup™ for Enterprise Vault™ Agent Administrator's Guide

NetBackup status code 13

Message: file read failed

After a NetBackup installation, it is possible for the first EV-SQL backup policy to fail with a status 13 error. In this case, do the following:

  1. On the SQL Server client, open the following registry key:
    HKEY_LOCAL_MACHINE\SOFTWARE\Veritas\NetBackup\BEDS\Engine\NTFS
  2. Create a new DWORD value named FsUseAsyncIo.
  3. Set the DWORD value to 1.

    If this registry DWORD value already exists and the value is not 1, change the value to 1.

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