About web browser considerations
Consider the following recommendations and requirements for the web browser to be able to access the OpsCenter console.
The following requirements and recommendations should be considered for the web browser to access OpsCenter console:
The web browser cache must be cleared.
After you upgrade to OpsCenter 8.0, you may see the old user interface with the Symantec logo. You need to clear the web browser cache to view the new user interface with the Veritas logo.
The OpsCenter console uses pop-up menus. If you use pop-up blockers with your web browser, some of these menus may not display properly. You must disable pop-up blocking or add the OpsCenter web address to the list of acceptable sites in your browser.
JavaScript should be enabled for all the browsers.
In case Win2000, WinXP SP3, Win2003, or WinCE clients need to connect to the OpsCenter server using Internet Explorer version 6,7,or 8 with 128 bit cipher configuration, then following steps need to be followed:
Find server.xml file at
OpsCenter\gui\webserver\conf for Windows server
/opt/SYMCOpsCenterGUI/gui/webserver/conf for UNIX/Linux server.
Find below cipher configuration in server.xml file.
<Connector SSLEnabled="True" URIEncoding="UTF-8" acceptCount="100" ciphers="SSL_RSA_WITH_RC4_128_MD5, SSL_RSA_WITH_RC4_128_SHA, TLS_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_RSA_WITH_AES_128_CBC_SHA, TLS_DHE_DSS_WITH_AES_128_CBC_SHA, SSL_RSA_WITH_3DES_EDE_CBC_SHA, SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA, SSL_DHE_DSS_WITH_3DES_EDE_CBC_SHA" compressableMimeType="text/html,text/xml,text/javascript,text/css" compression="on" compressionMinSize="10" connectionTimeout="20000" disableUploadTimeout="true" enableLookups="false" keystoreFile="C:\PROGRA~1\Symantec\OpsCenter\gui\Security\Keystore" keystorePass="opscenter" maxHttpHeaderSize="8192" maxThreads="150" minSpareThreads="25" noCompressionUserAgents="gozilla, traviata" port="443" protocol="HTTP/1.1" scheme="https" secure="true" sslProtocol="TLS" useBodyEncodingForURI="true"/>
Append below list of ciphers in 'ciphers' attribute.
SSL_RSA_WITH_RC4_128_MD5,
SSL_RSA_WITH_RC4_128_SHA,
SSL_RSA_WITH_3DES_EDE_CBC_SHA,
SSL_DHE_RSA_WITH_3DES_EDE_CBC_SHA,
SSL_DHE_DSS_WITH_3DES_EDE_CBC_SHA
Restart OpsCenter WebServer service.
In case of Internet Explorer 7.0, ActiveX should be enabled. This is because Ajax is supported through ActiveX for Internet Explorer 7.0.
Ensure that the character encoding for the browser is Unicode (UTF 8) before you access the OpsCenter console.
Open the Internet Explorer browser and select .
Open the Mozilla Firefox browser and select .
On some server systems, you may see a blank page when you try to access OpsCenter using Internet Explorer 7.0 and above versions. This issue is caused due to high security level in server systems. If you encounter this issue, open Internet Explorer and click . Click the Security tab and select 'Internet' icon as the zone. Click. In the Security Settings dialog box, browse to Miscellaneous > Allow META REFRESH and select . Click to confirm that you want to change the security settings for the zone, and then click .
Note:
In case you do not want to change your security settings, you must manually append /opscenter to the OpsCenter URL. This action must be taken every time you access OpsCenter and face this issue.
On some server-class systems, an enhanced security configuration can cause some pages to not display properly in Internet Explorer. If you encounter this issue, add the OpsCenter URL to the Trusted-sites list and lower the security setting. To resolve this issue, open Internet Explorer and select to configure the Trusted-sites list and lower the security level.
If you use Internet Explorer 8.0 or 9.0 to access the OpsCenter console, security certificate warnings appear when you access a pop-up menu. Select to open the pop-up menu. Once you select this option, the security certificate warnings do not appear on the pop-up menus.
If you use Internet Explorer 9.0 to access the OpsCenter console, you may not be able to download or view reports, jobs, or audit trails data when you export it from OpsCenter. More details on how to resolve this issue are available.
If you use Internet Explorer 8.0 or 9.0 to access the OpsCenter console, ensure that you select the standard versions of IE 8.0 or 9.0 and not their compatibility mode.
To select the standard version on your IE 8.0 or 9.0 window, press F12. The F12 window opens. From the Menu bar click , you can view the different IE versions - , , , . Select or to access the OpsCenter console.
If you use Internet Explorer 10 to access the OpsCenter console, you must change the default browser mode from Internet Explorer 10 Compatibility View to Internet Explorer 10.
To change the browser compatibility view mode, press F12 from the browser to open the Developer Tools window. From the Menu bar, click , and then select .
A known issue in Firefox 8.x causes the downloaded attachments to be named as
ExportReportAction.door some other file name and type which cannot be opened. This issue affects you if you use Firefox 8.x to access the OpsCenter console and generally occurs when you export a report or export job and audit logs. Because of the Firefox 8.x issue, when you export an OpsCenter report for instance, the report is saved by the nameExportReportAction.doand does not open if you try to open it.To resolve this issue, Veritas recommends that you upgrade to Firefox 9.0.
In case you want to continue using Firefox 8.x, when you export a report or job logs using Firefox 8.x and are prompted to open or save the exported file, click . In the Enter name of file to save to dialog box, select the Save as type as All Files and then rename the file with the proper extension (like replace the default name
ExportReportAction.dowithfilecount.pdf) and click . You can then open this report.Note:
If you do not see Enter name of file to save to dialog box, click and check option.
Note:
Refer to the compatibility matrix that is posted on the Veritas Support web site for the latest information on the browsers that OpsCenter supports. This document is posted at the following URL: