Logs for troubleshooting frozen media

The following logs are useful when you troubleshoot frozen media:

UNIX	The bptm log from the media servers that froze the media: /usr/openv/netbackup/logs/bptm The Admin messages or syslog from the operating system.
Windows	The bptm log from the media servers that froze the media: install_dir\VERITAS\NetBackup\logs\bptm The Windows Event Viewer System Log The Windows Event Viewer Application Log

Set the verbosity of the bptm process log to 5 to troubleshoot any media and drive-related issues. This log does not use excessive drive space or resources even at an elevated verbosity. When media is frozen, the bptm logs may contain more detailed information that the Activity Monitor or Problems Report. Set the verbosity for bptm on individual media servers by changing their logging levels under Host Properties on the NetBackup Administration Console.

More Information

Frozen media troubleshooting considerations

About the conditions that cause media to freeze

Logs for troubleshooting frozen media

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