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  1. Home
  2. NetBackup™ Web UI Security Administrator's Guide
  3. Troubleshooting the web UI
  4. If a user doesn't have the correct permissions or access to workload assets in the NetBackup web UI
NetBackup™ Web UI Security Administrator's Guide

If a user doesn't have the correct permissions or access to workload assets in the NetBackup web UI

Note that only administrators, root users, or Enhanced Auditing users automatically have full access to the web UI. Other users must be configured in RBAC to have access and permissions for the web UI.

See Configuring RBAC.

If a user does not have the correct permissions or cannot access the workload assets that they should have access to, do the following:

  • Verify that the user name or user name and domain name that are specified in the access rule match the user's credentials.

  • Review the access rules for the user in Security > RBAC. You may need to change the role permissions or object groups that are associated with those access rules. However, be aware that those kinds of changes also affect any other users that are associated with those roles or object groups.

  • Any user account changes with the identity provider are not synchronized with the user's access rules. If a user account changes with the identity provider, the user may not have the correct permissions or access. The NetBackup security administrator must edit each access rule for the user to remove the existing user account and re-add the new account.

  • Changes to a user's access rules are not immediately reflected in the web UI. A user with an active session must sign out and sign in again.

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Tips for accessing the NetBackup web UI

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Introducing the NetBackup web user interface

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