About NetBackup alerts
The backup administrator can configure NetBackup to send email notifications when job failures occur. These notifications can also be directed to a supported ticketing system.
This feature saves NetBackup administrators from spending time monitoring NetBackup for job failures and manually creating tickets to track issues. NetBackup supports the ticketing systems that use inbound email service for ticket creation. For example, ServiceNow, Remedy, or HP Service Manager (HPSM).
NetBackup generates alerts based on certain status codes.
See About the status codes supported for alerts.
Alerts that are similar or have a similar reason for failure are marked as duplicates. Email notifications for duplicate alerts are not sent for the next 24 hours. If an email notification cannot be sent, NetBackup tries the notification every 2 hours, up to three retry attempts.
NetBackup audits an event if changes are made to the alert settings or when it cannot generate an alert or send an email notification.
For more information, refer to the NetBackup Security and Encryption Guide.