Add a record and collect logs
Use the utility to add a new log record and collect logs for Cohesity Technical Support. If you already created a record and want to collect additional information, create a new record with the same Support ID.
Note:
Ensure that each of the selected hosts contains enough available space for the selected debug logs.
To add a record and collect logs
- If you want to upload the log files to Cohesity Technical Support, you need the Support case ID. Call Cohesity Technical Support to open a support case.
- Open the NetBackup web UI.
- Select from the following options:
Collect logs for specific job in the Activity monitor.
Select the Jobs tab, select the job, then select Collect logs.
Create a new log record in the Log collection utility.
At the top right, select Help > Log collection. Then select Add record or Add new record.
- (Optional) Provide the Job ID.
If you choose to collect logs from the Activity monitor, this job ID is automatically populated.
When you add the Job ID, NetBackup automatically selects the hosts and logs for that job ID.
For the following cases, do not provide a job ID:
The problem does not involve a particular NetBackup job.
You already know the hosts that you want to enable.
- (Optional) Provide the Support case ID.
- (Optional) Provide a description for the log record.
- Select Next.
- Select one of the following collection options:
Collect both NBSU diagnostic information and debug logs
Collect NBSU diagnostic information
Collect debug logs
Collect specific debug log files
Note:
Refer to Host disk space validation and Primary server disk usage validation for NetBackup validations.
- (Conditional) If you selected Collect debug logs, select the dates and times for which you want to gather logs.
If you did not provide a job ID, the date and the time default to the last 24 hours. If you did provide a job ID, the date and time reflects the time that the job ran.
- Use Collect specific debug logs when you want to gather only selected log files from specific hosts instead of collecting all debug logs automatically.
With this option you can:
Cohesity Technical Support requests only certain logs
You want to reduce log size and collection time
You need logs from specific processes or directories
When you select Collect specific debug logs, NetBackup does not automatically select any logs.
You must:
Select one or more hosts
Manually choose the log directories or files to collect
For more information, See Collect specific debug logs.
- Do one or more of the following:
If you added the Job ID, NetBackup automatically selects the hosts and logs for that job ID.
Select Collect logs for primary server to collect logs for the primary server.
Go to Media servers and add any media servers.
Go to Clients and add any clients.
- Select Next.
- Review the configuration details of the log collection.
At the top of the page you can see where NetBackup saves the logs.
- Select Collect.
NetBackup collects the logs according to the job ID or the criteria that you specified.
- Verify the information to send to Cohesity Technical Support.
- On the Log collection page, locate the log record that you created. The Collection status column displays the progress.
- After the log collection is complete, continue with the process to download the logs.
Before collecting logs, NetBackup validates that each selected host has sufficient free disk space to store the logs:
If a host does not have enough free space, log collection for that host is skipped.
Log collection continues for other eligible hosts.
The overall log collection status may be marked as Partially Completed.
Hosts that do not meet the space requirement are marked as Failed for log collection.
Details are recorded in the log collection progress.
Note:
By default, NetBackup reserves 10 GB of disk space per host for log collection. If required, the reserved space can be modified using the following bp.conf parameter:HIGH_WATERMARK_TRB_LOG_RECORDS(Value in GB)
NetBackup validates available disk space on the primary server before and after log collection.
Log collection proceeds only if the primary server disk usage remains below 90%.
Disk usage validation accounts for the estimated size of logs collected from all selected hosts.
If the validation fails, log collection does not proceed to prevent disk exhaustion on the primary server.