About the Log collection utility
The utility is a helpful tool that can shorten the time that is required to collect debug logs and other information.
The utility is a helpful tool that can shorten the time that is required to set up and collect debug logs and other information. Because this utility automatically performs a number of functions, you can avoid the problems that are associated with manually logging into NetBackup hosts, creating log directories, and changing logging levels.
Note the following limitations for the utility:
The utility does not support Cloud Scale environments.
Log collection is not supported for Backup Now jobs if the associated policy is no longer available. In such cases, log collection fails with the message 'Failed to get policy details'.
NetBackup does not collect logs from any agentless hosts where the NetBackup client is not installed. For example, any agentless hosts that are used for the VMware, Cloud Object Store, DBPaaS, and BigData workloads, or any NetBackup Snapshot Manager or Malware scan host. However, logs are available for the hosts that are designated as the server or host to use for backups, including a "backup host" or an "access host".
NetBackup does not collect logs for malware scan jobs. The logs are only collected from the primary server (if selected) or the selected media servers and not from any clients.
Only the web UI log records are available in the NetBackup web UI. The and the Administration Console log records are not visible in the NetBackup web UI.
Note the following requirements and operational notes when you use the utility:
Use the utility only under the guidance of Cohesity Technical Support.
To use the Log collection utility you must have the RBAC Administrator role. Or, you must have a role with permissions to collect logs. To collect logs for specific jobs, you must also have permissions to view jobs.
See Configuring RBAC roles for Log collection administrators.
You can only collect logs for one log record at a time. If another log collection process is running, wait for it to complete. You can then select a different log record and select .
In NetBackup 11.1 NetBackup creates the log directories and adjusts the verbosity of logging levels.
When is selected, NetBackup does not automatically create log directories or adjust logging levels. You must ensure that the required logs already exist before starting log collection.