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  1. Home
  2. NetBackup™ Status Codes Reference Guide
  3. Device management status codes
  4. Device management status codes
  5. Device management status code 78
NetBackup™ Status Codes Reference Guide

Device management status code 78

Message: Unable to connect to the EMM server

Explanation: An attempt to retrieve or update information in EMM failed.

Recommended Action:

  • Verify that the correct EMM server name is listed in the NetBackup configuration.

  • Verify that the media server that encounters this error is listed in the NetBackup configuration on the EMM server.

  • Verify that EMM is running on the EMM server.

  • Examine command output, debug logs, and system logs for a more detailed message on the error.

    See "Setting Media Manager debug logging to a higher level" in the NetBackup Logging Reference Guide.

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