Ransomware attackers specifically target and attempt to destroy backup systems to increase the probability of payment. Hardening your system is critical. Please ensure you have reviewed your platform security using the Security Hardening Checklist
Cohesity

COHESITY Documentation

Explore our documentation to get started, discover products & new features, access troubleshooting guides, register sources, platforms support.

Products
Data Security Alliance
Visit Cohesity.com
Demos
Support
Blogs
Developers
Partner Portals
Cohesity Community
© 2026 Cohesity, Inc. All Rights Reserved.
Terms of Use|
Privacy Policy|
Legal|
  1. Home
  2. NetBackup™ Status Codes Reference Guide
  3. Media Manager status codes
  4. Media Manager status codes
  5. Media Manager status code 42
NetBackup™ Status Codes Reference Guide

Media Manager status code 42

Message: cannot connect to robotic software daemon

Explanation: A connection to a robotic software daemon or process cannot be established. This error can occur when a process tries to connect to the robotic process that is not running. It can also occur if the network or server is heavily loaded and has slow response time.

Recommended Action:

  • Examine the command output (if available) and the daemon and reqlib debug logs for a more detailed message on the error.

    See "Setting Media Manager debug logging to a higher level" in the NetBackup Logging Reference Guide.

  • Identify the robotic process: look at the robot type and at the robot host on the robotic request or the robot host field of the volume being operated on.

  • Verify that the robotic process to use for robotic control is available

    See "Media and device management components" in the NetBackup Logging Reference Guide.

    If necessary, start the robotic process.

  • Ensure that only one configured robot control host exists for each TLD robot. Also ensure that all volumes in the volume configuration have a robot host that matches the configured robot control host.

  • Change the volumes or reconfigure the robot in the device configuration as needed.

  • Check the system log on the robot control host to see if the robotic process processes the requests when connections to it are attempted.

Feedback

Was this page helpful?
Previous

Media Manager status code 41

Next

Media Manager status code 43

Feedback

Was this page helpful?