NetBackup status code: 54
Message: timed out connecting to client
Explanation: The server did not complete the connection to the client. The accept system or Winsock call timed out after 60 seconds.
Some third-party software packages (for example, a personal firewall product) can affect the TCP/IP stack in Windows. This action can cause a loss of connection between the NetBackup server and the bpcd process on the client. NetBackup tries to set SO_REUSEADDR (allows local address reuse) on the inbound socket connection so that the port can be handed off from bpinetd.exe (the NetBackup Client Service) to bpcd.exe. Some products may not allow this functionality due to the various methods that can be used to violate system security.
Recommended Action: Do the following, as appropriate:
Perform the following procedure:
See "Resolving network communication problems" in the NetBackup Troubleshooting Guide.
See "Resolving network communication problems" in the NetBackup Troubleshooting Guide.
On UNIX clients, verify that the
/usr/openv/netbackup/bin/bpcdbinary exists and that it is the correct size.Check the
/etc/inetd.conffile to make sure the bpcd path is correct in the following entry:bpcd stream tcp nowait root /usr/openv/netbackup/bin/bpcd bpcd
On the systems that include the following, make sure that the client name is in the master's
/etc/hostsfile: NetBackup master, media, and clients (with NetBackup database extension products installed on one or more clients).Completely uninstall the third-party software package on the client that causes the failure. Or, contact the software manufacturer to investigate if other configuration options or workarounds are possible.
Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.