NetBackup status code: 46
Message: server not allowed access
Explanation: The server tries to access a client, but access is blocked.
Possible causes are as follows:
The server is not listed on the client as a valid server.
The client was configured to require encrypted backups, but the encryption attribute for the backup policy on the server was not selected.
The evaluation license for the NetBackup Encryption product has expired on the server, but the NetBackup client was configured to require encrypted backups. As a result, the server tries to make a non-encrypted backup of the client. Since the client is configured to require encryption, the backup failed.
The server from where you enroll the external certificate for a remote host is not listed in the SERVER configuration option on the remote host.
Recommended Action: Do the following, as appropriate:
If the server is a valid server but is not listed on the client, add its name to the client's server list:
On Windows clients in the Specify NetBackup Machines and Policy Type dialog box, do the following: Add the server in the drop-down list. To display this dialog box, start the Backup, Archive, and Restore interface on the client. Then click on the File menu.
On UNIX and Linux clients, add a SERVER entry in the
bp.conffile.
If you continue to have problems, more information is available:
See "Resolving network communication problems" in the NetBackup Troubleshooting Guide.
See "Verifying host names and services entries" in the NetBackup Troubleshooting Guide.
To make non-encrypted backups of the client, set CRYPT_OPTION on the client to or .
Refer to the NetBackup Security and Encryption Guide.
If the NetBackup encryption evaluation license has expired on the server and you want to continue encrypting backups of the client, do the following: Purchase a permanent encryption license key and add it to the server. After you add the permanent encryption license key, check the attributes of the backup policy to make sure that encryption is selected.
To check the validity of an evaluation license key, do the following:
On Windows, go to the Help menu on the NetBackup Administration window on the NetBackup server and select . If the evaluation key is not listed in the NetBackup License Keys window, the key has expired. Use this window to add the new permanent encryption key.
On UNIX, use the following command on the server:
/usr/openv/netbackup/bin/admincmd/get_license_keySelect option f to list the active license keys and features. If the evaluation key is not listed, the key has expired. Use this command to add the new permanent encryption key.
Be sure that all name resolution services (primary, load-balancing, and secondary) are properly configured for consistent forward and reverse name resolution of NetBackup hosts.
More information is available in the following technical article:
If the error occurs during external certificate enrollment, do the following:
Add the server name from where you want to enroll the external certificate for a remote host in its
SERVERconfiguration option.
Click here to view technical notes and other information on the Cohesity Technical Support website about this status code.