Frequently asked questions about licenses — NetBackup 11.2 | Cohesity Documentation

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Frequently asked questions about licenses — NetBackup 11.2 | Cohesity Documentation

Frequently asked questions about licenses

Customers have asked the following questions about how to manage licenses.

Table:

Question	Answer
Is the license system for NetBackup the same as the license system in other Cohesity products?	NetBackup uses a common license system that other Cohesity products also use. Please remember, however, that the common license system provides flexibility in the license features that each product implements. For example, NetBackup does not have a node-locked license system, but some other products do.
What does the license file look like? What information does it contain?	The file is an `slf` file. The file contains information on the following: Which report, Capacity or Traditional, is generated The validity of the license, if it is evaluation or subscription Service contract information Customer account information Whether the file is a perpetual file or an subscription file Information about when the file was generated
Is the license file serialized?	No, it is an `slf` file with all relevant details.
Can I see reports on what licenses I have?	Yes. Information about licenses is stored on the primary server. To access the information, open the NetBackup web UI and select Settings > License management. On UNIX servers, you can also run the following command: /usr/openv/netbackup/bin/admincmd/get_license_key For more information on how to view reports, refer to the NetBackup Web UI Administrator's Guide.
How do I enable options and agents?	When you install NetBackup, you are prompted to enter the license files for all options and agents. If you purchase an agent or other add-on product at a later date, you can enter its license file manually. Open the NetBackup web UI and select Settings > License management. On UNIX servers, you can also run the following command: /usr/openv/netbackup/bin/admincmd/get_license_key
Should I save the license files after they have been entered?	It is unnecessary to save the license files. They are always available to view and download on the VEMS License Keys page. For more details refer them to the VEMS user's guide: https://support.cohesity.com/s/article/article-100048764
What should I do if I have lost my license information?	Cohesity has a record of all license files that are issued to customers. You can view these files on the VEMS License Keys page. More information is available: https://support.cohesity.com/s/article/article-100048764 If you have purchased NetBackup from a Cohesity partner, you need to contact that partner for information on your license.
Can a license be used multiple times?	Yes. You can use your licenses multiple times. You are, however, legally bound to install and use only the entitled capacity FETB or the number of NetBackup servers, clients, agents, and options for which you purchase licenses.
How do existing customers get licenses?	More information about how to download license keys is available. See About NetBackup license requirements. You can also review the website shown: https://support.cohesity.com/s/article/article-100058779 If your maintenance is through a Cohesity partner, you upgrade through the partner. Contact the partner for more details.
What if I do not get the right licenses?	Contact Customer Care at the website that is shown: https://support.cohesity.com/s/
What does an evaluation license enable?	The evaluation license enables unrestricted use of NetBackup, its agents, and its options for a predetermined period of time.
Am I notified when an evaluation is about to expire?	To find out when a license expires, open the NetBackup web UI and select Settings > License management. You also receive a pop-up notification that evaluation license is about to expire. On UNIX servers, you can also run the following command: /usr/openv/netbackup/bin/admincmd/get_license_key
What happens when an evaluation license expires?	The NetBackup services or daemons are shut down. When you attempt to use the product you are informed that its evaluation period has expired.
Does NetBackup save the backup configuration and catalog information when evaluation license expire?	Yes. Customers who add a perpetual or subscription license to an evaluation version of NetBackup have immediate access to their catalog information and configuration information.
How do I upgrade from an evaluation license to a perpetual or subscription license?	It is easy. When you purchase a perpetual or subscription license, you add that license to NetBackup. All the configuration information and catalog data from your evaluation version is retained. To enter your perpetual or subscription license, open the NetBackup web UI and select Settings > License management. If your evaluation license is expired, you must use the bpminlicense command to add licenses. Refer to the NetBackup Commands Reference Guide for more details. On UNIX servers, you can also run the following command: /usr/openv/netbackup/bin/admincmd/get_license_key

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