MSDP storage server is down when you configure an OpenStorage server
After configuring an OpenStorage server from another domain if the MSDP storage server is down or unresponsive, run the following steps find the root cause:
Check if the same MSDP user is used by two or more NetBackup domains.
Check if there is log entry in
spad.logas follows:ERR [44] [140589294249728]: 25000: spaProcessing(), It's found that same msdp user "user1" is used by multiple NBU domains. This is wrong MultiDomain configuration which will cause potential data loss issue. Now other NBU domains cannot use msdp user "user1" to access MSDP services in this server.
If there is an error log, the issue is that different NetBackup domains use the same MSDP user to access one MSDP storage server that is not supported by multi-domain.
Backup or restore jobs fail with following error message in job details:
Critical bptm (pid=140303) sts_open_server failed: error 2060405 Wrong MSDP multi-domain configuration is detected. This NBU domain should use a different MSDP user to access the MSDP storage server. See NetBackup Deduplication Guide for details.
To resolve this issue
- Create a new MSDP user in the MSDP storage server.
See About MSDP multi-domain support.
If the MSDP storage server is a NetBackup WORM Storage Server or NetBackup Flex Scale storage server, run following NetBackup Deduplication Shell command to create the MSDP user:
setting MSDP-user add-MSDP-user username=<user_name> role=admin
- If two NetBackup domains use the same MSDP user to access a MSDP server, update MSDP storage server credentials in the second NetBackup domain. The second NetBackup domain should use the new MSDP user to access the MSDP storage server. Run following command in every load balance server of the MSDP storage server in second NetBackup domain:
tpconfig -update -stype PureDisk -storage_server <msdp_storage_server> -sts_user_id <user_name> -password <password>
- Run following command to restart spad service in MSDP storage server.
/usr/openv/pdde/pdconfigure/pdde spad stop
/usr/openv/pdde/pdconfigure/pdde spad start
If the MSDP storage server is a NetBackup WORM Storage Server or NetBackup Flex Scale storage server, run following NetBackup Deduplication Shell command to restart MSDP service:
dedupe MSDP stop
dedupe MSDP start